Legal

Privacy Policy

Last updated 23 September 2026

Sydney AI Solutions ("we", "us") respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Details you send us, such as your name, role, company, work email and the content of your enquiry, when you email us or use the briefing request form on our website.
• Information needed to deliver our services, such as business contact details of the people we work with.
• Technical information that browsers send automatically when you visit our website, such as your IP address and browser type. This is processed by our hosting and security provider to deliver the site and protect it from abuse.

How our website handles your information

• The briefing request form does not store anything on our website. It opens your own email program with your message pre-filled, and nothing is sent until you choose to send it.
• We do not use advertising or tracking cookies, and we do not sell personal information.
• Our website is hosted by Cloudflare, which may set strictly necessary security cookies and process technical information to protect the site.
• Our website loads fonts from Google Fonts, so your browser connects to Google's servers, which receive your IP address.

How we use personal information

We use personal information to respond to enquiries, prepare proposals, deliver and manage our services, and meet our legal obligations. We will only send you marketing communications if you have agreed to receive them, and you can opt out at any time.

Disclosure and overseas processing

We do not disclose personal information to third parties except to service providers who help us operate our business (such as email, hosting and IT providers), where required by law, or with your consent. Some of these providers may store or process information outside Australia, including in the United States. Where this happens, we take reasonable steps to make sure the information is handled consistently with the Australian Privacy Principles.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep information only for as long as we need it for the purposes above or as required by law.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you, or raise a privacy concern, by emailing [email protected]. We will respond within a reasonable time, usually 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.